What is AI customer support?
AI customer support uses AI agents on WhatsApp, website chat and phone to answer common questions, check order status, book appointments and route complaints, handing over to a person with full context when needed. Unlike an old menu-based WhatsApp chatbot, it understands free-text questions in English, Hindi and Hinglish and answers from your own policies and data.
What the AI support team does
- WhatsApp and website agents trained on your business
- Order status, bookings, FAQs and price questions
- AI voice agent for inbound calls
- Complaints sorted by urgency and routed
- Review replies drafted for approval
- Weekly report on what customers ask most
How it works
Learn
We collect your FAQs, policies, price lists and a sample of past chats.
Build
We train the agent, connect order and booking systems, and set the hand-over rules.
Improve
A weekly report shows what customers ask, and we close the gaps.
Who it's for
E-commerce and D2C
Order status, returns and COD confirmation on WhatsApp.
Clinics and diagnostics
Appointment booking, timings and report-ready messages.
Travel and hospitality
Booking questions, changes and check-in details.
Education
Admission, fee and timetable questions answered 24x7.
Pricing
Discovery call + AI audit
30-minute call, process map and a costed plan for your AI support team. Founding members only.
Book for ₹199Set up and go live
One-time, fixed quote after the audit. Live in 2 to 6 weeks, with 30 days of fixes included.
Get a specialised quoteManaged every month
We monitor, fix and improve it, and add new automations each month.
Get a specialised quotePrices are starting points; GST extra where applicable. Your quote depends on volume, tools and integrations, and is fixed before we start. Full details on the pricing page.
Questions about AI support team
How much does an AI customer support chatbot cost in India?
Every project starts with a discovery call and AI audit, ₹199 for founding members while seats last (normally ₹15,000). Building an AI support agent starts from ₹50,000 as a fixed quote, and running it as a managed service starts from ₹40,000 a month. GST is extra. WhatsApp message charges are billed separately by Meta or your WhatsApp provider.
What is the difference between a WhatsApp chatbot and an AI agent?
A classic WhatsApp chatbot follows fixed menus and buttons. An AI agent reads free-text messages, answers from your documents and data, and can take actions like booking or checking an order. We often combine both: buttons for common paths, AI for everything else.
What happens when the AI can't answer?
It hands the chat or call to a person on your team with a summary, and tells the customer someone will reply. You decide the rules for when that happens.
Can it reply in Hindi?
Yes. Agents handle English, Hindi and Hinglish, and other Indian languages can be added after testing.
How long does it take to set up?
About one week for the audit, then two to six weeks to build and test it with your team. You see progress every week.
Read our guide: How much does a WhatsApp AI agent cost in India?