Privacy Policy

Silvane is a sole proprietorship owned by Harsh Mehndiratta, based in Gurugram, Haryana, India (“Silvane”, “we”, “us”). This policy explains what personal data we collect through silvanelabs.com and while working with you, why we collect it and what choices you have. We follow the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

What we collect

• Details you give us: your name, phone or WhatsApp number, email, company name, team size and the task you describe in our forms, chats or calls.
• Payment details: when you pay, our payment gateway (Razorpay) processes your card, UPI or bank details. We never see or store your full card number, CVV or UPI PIN. We receive the payment ID, amount, status, and the email and phone you entered.
• Booking details: when you schedule a call through our scheduling tool (Cal.com), we receive your name, email, chosen time and any notes you add.
• Technical data: IP address, approximate city, browser and pages visited, collected by our hosting provider (Cloudflare) for security and basic analytics.
• Business data you share for a project: spreadsheets, reports, tool access or sample records you choose to give us so we can audit or build for you.

Why we use it

• To reply to your enquiry, schedule and run calls, and deliver the services you buy.
• To process payments, issue invoices and meet tax and accounting obligations.
• To send service updates by WhatsApp or email. We send marketing messages only if you agree, and you can opt out at any time.
• To keep the website secure and prevent fraud or abuse.

We do not sell your personal data, and we do not use your business data to train public AI models.

Who we share it with

Only with service providers who help us run the business, under their own privacy and security terms: Razorpay (payments), Cal.com and Google Calendar (scheduling), Cloudflare (hosting and security), Google Workspace (email and documents), WhatsApp/Meta (messaging) and AI model providers used inside a project you have approved. We may also share data when the law requires it, for example with tax authorities or on a lawful request from a government agency.

How long we keep it

Enquiries we do not convert are deleted within 12 months. Client records and invoices are kept for 8 years, as required by Indian tax law. Project data you give us is returned or deleted within 30 days after the engagement ends, unless you ask us to keep it.

Security

We use encrypted connections (HTTPS), access controls and reputable providers. No system is perfectly secure; if a breach affects your data we will tell you and the authorities as the law requires.

Your rights

You can ask us to show, correct, update or delete your personal data, withdraw consent, or nominate someone to act for you. Write to the Grievance Officer below. We may need to keep some data where the law requires it (for example, invoices).

Cookies

The site does not use advertising cookies. Our payment and scheduling providers may set cookies that are needed for their pages to work.

Children

Our services are for businesses and adults. We do not knowingly collect data from anyone under 18.

Changes

We will post any change on this page with a new date.

Contact and grievances

Grievance Officer: Harsh Mehndiratta, Silvane, Gurugram, Haryana, India. Email harshmehndiratta17@gmail.com, WhatsApp +91 93066 43511. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.