Terms & Conditions

Last updated: 12 November 2026

Silvane is a sole proprietorship owned by Harsh Mehndiratta, based in Gurugram, Haryana, India (“Silvane”, “we”, “us”). These terms apply when you use silvanelabs.com or buy any of our services. By paying or signing a quote, you agree to them.

1. Our services

We design, build and run AI automations, AI agents, dashboards and data systems, and offer AI consulting and training, for businesses. All services are delivered remotely and digitally unless agreed otherwise. Our main offers are:

  • Discovery call + AI audit (₹199 for founding members while seats last): a 30-minute video call, followed by a short written summary of the best automation opportunities we see.
  • Builds: fixed-scope projects described in a written quote that you approve.
  • Monthly plans: ongoing running, monitoring and improvement of systems we build, billed monthly.

2. Quotes and prices

Prices are in Indian Rupees. GST is charged extra where applicable. A quote is valid for 15 days. Work starts once the quote is approved in writing (email or WhatsApp is fine) and any advance stated in it is paid. Changes to scope are quoted separately before we do them.

3. Payment

Payments are collected online through Razorpay or by bank transfer/UPI to our account. Builds are usually billed 50% in advance and 50% on delivery unless the quote says otherwise. Monthly plans are billed in advance each month. Late invoices may pause work until paid.

4. Your responsibilities

  • Give us accurate information and timely access to the tools and data the work needs.
  • Make sure you have the right to share that data with us, and that your own use of the automations follows applicable law (for example, consent for WhatsApp or email marketing).
  • Review and approve deliverables within 7 days; silence after that counts as acceptance.

5. Third-party tools

Our work uses third-party platforms (for example WhatsApp Business, Google, Meta, CRMs and AI model providers). Their fees, limits, outages and policy changes are outside our control. Subscription costs for those tools are paid by you unless the quote says otherwise.

6. AI output

AI systems can make mistakes. We build in checks and human approval where it matters, but you remain responsible for decisions taken on the basis of automated output, especially in legal, medical, financial or safety matters.

7. Intellectual property

Once paid in full, you own the deliverables made specifically for you (configurations, prompts, dashboards, documents and data). We keep ownership of our general know-how, templates and reusable components, and grant you a permanent licence to use them inside your business. We may mention you as a client only with your permission.

8. Confidentiality

We keep your business information confidential and use it only to deliver your project. A separate NDA is available on request.

9. Refunds and cancellation

See our Refund & Cancellation Policy. Delivery timelines are in our Service Delivery Policy.

10. Limitation of liability

We do our work with reasonable skill and care. To the extent the law allows, our total liability for any claim is limited to the fees you paid us for the specific service in the 3 months before the claim, and we are not liable for indirect losses such as lost profit, revenue or data. Nothing here limits liability that cannot be limited under Indian law.

11. Website use

Do not misuse the site, attempt to break its security, or submit false information. Content on the site is for general information and may change without notice.

12. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute by talking it through. If that fails, the courts at Gurugram, Haryana have exclusive jurisdiction.

13. Contact

Grievance Officer: Harsh Mehndiratta, Silvane, Gurugram, Haryana, India. Email harshmehndiratta17@gmail.com, WhatsApp +91 93066 43511. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.