Service Delivery Policy

Last updated: 12 November 2026

Silvane sells digital services only. We do not ship physical goods, so there are no shipping charges or courier timelines.

How each service is delivered

Discovery call + AI audit (₹199): after payment you are taken to a page to choose a time. The call is held on Google Meet (or a phone/WhatsApp call if you prefer) and is scheduled within 2 working days of payment, or later if you choose a later slot. The written audit summary is sent by email or WhatsApp within 2 working days after the call.
Builds: delivered remotely into your own accounts and tools (for example your Google Workspace, CRM or WhatsApp Business), on the timeline in the signed quote, typically 2–6 weeks.
Monthly plans: delivered continuously through the month, with a monthly report by email.
Training: live online sessions, or on-site in Delhi NCR if agreed in the quote.

Working hours

Monday to Saturday, 10:00 AM to 7:00 PM IST, except national holidays. Messages outside these hours are answered the next working day.

If something is late

If we cannot schedule your discovery call within 7 days of payment, you get a full refund (see the Refund & Cancellation Policy). For builds, we tell you about any delay in writing as soon as we know.

Questions

Email harshmehndiratta17@gmail.com or WhatsApp +91 93066 43511.